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Terms and Conditions

Gift Voucher

Gift Voucher cannot be redeemed for cash and are non-refundable.

Gift Voucher can only be used to pay for treatments.

Photocopies of the Gift Voucher will not be valid.

Reflexology by Serenella Tronci does not accept liability for lost, stolen or damaged cards.

Gift Voucher cannot be used in conjunction with any promotion, offer or discount.

Paper Gift Voucher. You can purchase paper Gift Voucher for the value of: £40, £80, £120. They can be collected from me or sent by mail (plus shipping fees). Payment can be done by cash or card if collected from me or through PayPal if mailed.

Paper Gift Voucher are supplied with a white or gold envelope and sent with an outer hardback envelope.

 Paper Gift Voucher can be used in full or partially towards the payment of the treatment: should the recipient use the Gift Voucher of £40 for a 30 minutes Reflexology treatment, which worth £32, or for a 30 minutes Indian Head Massage, which worth £28, the remaining balance will be held on the Gift Voucher and can be used afterwards for any treatment by paying the difference by cash or card.

E-Gift Voucher. Alternatively you can purchase E-Gift Vouchers from my website which are downloadable Gift Vouchers sent by Email. Payment through PayPal.

I create Bespoke E-Gift Vouchers on request for a specific treatment or occasion. The value of the treatment chosen by the requesting client cannot be changed from the prices that are already listed on Price section (for instance, I cannot make Indian Head Massage E-Gift Voucher of 30mins for the value of £20).

Gift Voucher is valid for 1 year from the date of purchase until the expiration date shown on the voucher and cannot be used after this time. Gift Voucher holders should make every effort to schedule an appointment to redeem the voucher before the expiration date.

A reminder email will be sent out 1 month prior the expiration date of the Gift Voucher to the email address supplied.

Whilst all effort is made to ensure treatments are available as advertised, there may be times where certain treatments may be withdrawn at any time without prior notice. All treatments remain subject to availability.

PLEASE NOTE that if the recipient of Gift Voucher lives outside zones I cover (1 and 2) and/or the overall journey from the therapist’s house to their house is longer than 1 hour and a half (until maximum 2 hours), £5 extra will be charged to the recipient. They could be deducted from the value of Gift Voucher when possible or paid separately by cash or card at the time of treatment. In case you wish to purchase a Gift Voucher for someone for which the overall travel from the therapist’s house to their home is more than 2 hours, contact us previously.

Loyalty Card

The Loyalty Card is issued by and remain property of Reflexology by Serenella Tronci which reserves the right to withdraw and alter scheme at any time without notice.

Photocopies of the Loyalty Card will not be valid.

  1. by Serenella Troncidoes not accept liability for lost, stolen or damaged cards.

One Loyalty Card will be given to each new client and is to be used by one Client only per card.

One loyalty stamp will be earned at each treatment (full price or discounted). Loyalty points will not be earned with free treatments.

Once nine stamps have been collected in accordance with terms and conditions, the client will be given a free treatment at their choice.

Loyalty Card is valid for 18 months from the date of issue.


Packages are non-refundable.

The full price of the package must be paid upfront before or at the time of the first treatment, a receipt as a proof of purchase will be issued.

Clients who wishes to buy a package must book the next treatment at each treatment and the interval between them must not exceed 3 months.


Bring a Friend

Clients who bring a Friend will get 30% off on a treatment of their choice.

Reflexology by Serenella Tronci reserves the right to withdraw and alter scheme at any time without notice.

Clients who wish to bring a Friend must have done at least one treatment at Reflexology by Serenella Tronci.

The requesting Clients will need to fill in a ‘Bring a Friend Form’ by providing their details. The Form will be signed by Client and Therapist. Two copies will be issued (one for each part).

Client’s Friend needs to book an appointment within 2 months or Form will be invalid and the requesting Client needs to fill in a new ‘Bring a Friend Form’ if they still wish. Client’s Friend needs to prove has been referred from one of my client (they will also need to specify during the booking process).

The requesting Client will receive a 30% off on a treatment ONLY after the Friend’s treatment occurred. The discounted treatment will need to be booked within 2 months or offer will be lost.

The same Client can bring more clients.

The promotion cannot be used in conjunction with any other promotion, offer, or discount.

25% off First Treatment

All new clients can enjoy 25% off on their first treatment.

The discount is applied only once for client and can be used for any treatment.

Reflexology by Serenella Tronci reserves the right to withdraw and alter scheme at any time without notice.

Student Discount

All students with a valid student ID card can enjoy 10% off on all treatments.

Student Discount will not be applied on Packages.

Student Clients can still enjoy 25% off on their first treatment and 30% off with Bring a Friend Promotion but none of these is cumulative with Student Discount.

Reflexology by Serenella Tronci reserves the right to withdraw and alter scheme at any time without notice.