Phone

07874 251577

Email

sere@serenella-reflexology.co.uk

Home Visits

Mon - Fri: 3pm - 7pm

Booking Policy

You can book your appointment through my website (Book a Treatment page), facebook page, email and phone number (call Mon-Fri: 3pm-7pm, text/whatsapp anytime). Please leave your general details and your email.

You will receive confirmation of your booking by email.

A reminder email will be sent out 24 hours prior to your appointment to the email supplied.

Cancellation Policy

I completely understand that things can happen at the last minute and can assure you that I will be sympathetic in certain circumstances and keep cancellation fees as minimal as possible.

Please remember to give at least 24 hours notice by email or text/whatsapp for cancellations. This will allow me to rebook an appointment as I am sure you can appreciate my time is my business and late cancellations or no-shows really affect my income.

If you give less than 24hours notice, a cancellation fee of £15 may be charged at your next appointment.

If you miss an appointment (“no-show”) and you do not give any notice, the full treatment value might be charged at the next treatment.

Clients who might running late, please be kind enough to notify me by email or text/whatsapp so I can plan your treatment accordingly: this might involve decreasing treatment time or rearranging to a different time on the same day when possible, to avoid unnecessary cancellation fees. Should the treatment be cut short you will still be charged the full amount.

Free Treatment Winners can cancel or reschedule their booking by giving 24hours notice by email or text/whatsapp as above. For less of 24hours notice, no-shows or no notice, free treatment will be lost.

Clients that have previously cancelled appointments without adequate notification as shown above, may be asked to pre-pay the full value of the treatment for any future appointments.